“Server is Busy” or “Protected” error in Xcelsius

Although not that frequent with Xeclsius 2008, this error is still bothering some Xcelsius 4.5 users. Excel Add-Ins might be a possible cause for this issue. Add-In files might launch multiple instances of Excel which might be conflicting with Xcelsius. Before deleting the Add-In XLA files or fiddling with the registry, I would recommend you to do the following:
  • Kill all Excel processes from the task manager
  • Restart the machine and try launching Xcelsius
  • Reinstall Xcelsius
  • Reinstall MS Office

If none of the above works try the following:

  • Please look in the following folder if any files exist: Go to C:Program FilesMicrosoft OfficeOFFICE11XLSTART.
  • Follow the instructions in the Microsoft KB 110076 to removing add-ins files.

If the above does not work:

  • Click Start , click Run, type “regedit”.
  • Go to [HKEY_LOCAL_MACHINESOFTWAREClassesInterface.
  • Click Edit > New > Key and type “{0000000c- 0000-0000-C000-0000-00000046}”.
  • Click Edit > New > String Value and type “IStream”.
  • Click Edit > New > Key and type “NumMethods”.
  • Click Edit > New > String Value and type “14”.
  • Click Edit > New > Key and type “ProxyStubClsid32”.
  • Click Edit > New > String Value and type “{00000320-0000-0000-C000-000000000046}”

NOTE: The IStream interface is a fundamental Windows facility for saving/loading files.

User Submitted Fix:

This Fix was submitted by  Ali Kashif:

  • Go to program files and find “Microsoft Office” usually found at C:Program Files
  • Right click on “Microsoft Office” and select security Tab.
  • Go to “Edit Security” and “Add” permission for “Every one” with full control

I know that is bit risky to allow every one full control to my office application. but i just tried and it worked .

I am not sure if steps for winXP SP3 are same or not.

Hope one of the above solutions works for you. If you tried something else and it worked, do let us know.

  • Deborah

    I tried this and it didn’t help at all. I didn’t have any Excel add-ins loaded either. I added the registry entry, rebooted and ran Xclesius 4.5 and still got the same Server Busy message. It’s a real pain because when I select “Switch To” the All Programs list flashes very briefly and I couldn’t select anything. It eventually gives up after click SwitchTo (or Retry), 50+ times. I get this in Xcelsius Engage as well. (I’m running XP with SP3) and Office 2003.

    I didn’t want to reinstall Xcelsius 4.5 since I don’t know if I’d be allowed to reinstall it. The licensing of that version is completely different and I bought it from Infommersion in the pre-Business Objects days. At that time, it got registered through their database and grabbed some unique ID from your computer to ensure that it was only installed once. Since Engage is more of a pain to use than 4.5, I’m sticking with 4.5 for now.

  • Kalyan Verma


    Its so unfortunate that CX2008, which is supposed to be an upgrade behaves so weird. I’m hoping that all this is heard by the people at BOBJ and they come up with something very stable in their next release. I heard they are working hard to address these issues in their next release called Xcelsius Plus. I would recommend you to post your question at https://www.sdn.sap.com/irj/sdn/businessobjects-forums. I’m sure you must have done this before, but its always good to repost and remind.